Orders
All orders can be placed directly from in our webstore.
Select the warehouse that matches your location (North America, Australia, New Zealand, Europe or the UK).
For orders in North America, Australia and New Zealand place your order and pay directly through the website. For customers with terms, you can place your order and select On Account to be invoiced once your order has dispatched.
For orders in Europe or the UK, place your order directly on the website and we will be in contact to process your order and take payment once your order is received.
Your order history is displayed on your Profile page
- Click on the Profile icon to login
- Click Profile
- Click on Past Orders on the left hand side of the screen
If ordering from North America, Australia or the UK, the minimum box size per variety is 20kg (4 x 5kg foil bags in each box).
If ordering from New Zealand or Europe, the minimum order size is 5 kg per variety.
Payments
New Zealand, Australia and North America
We accept most major credit cards and also accept international wire transfers through the SWIFT system. Unfortunately, we are unable to accept domestic/ACH transfers in the USA or Australia.
Europe and the UK
For orders shipped from our warehouses in the EU and the UK, orders are placed directly with Freestyle Hops, however payment is made directly to our distribution partners those locations.
We use Stripe for credit card payments, Stripe charges approximately a 2.9% fee for each transaction you make.
Delivery
Shipping times will vary but we do our best to ship hops to you within 2-7 days of when your order is placed. If you have questions about your order or shipping status, don't hesitate to contact us for a status update.
USA orders:
- Craft Imports will contact you to arrange shipping directly. Any questions about the status of your shipment should be sent to Craft Imports.
NZ Orders
- We will email you tracking information once your order has been dispatched. If you have questions about the status of your shipment, please contact us.
If there is a problem with your order, please contact us and we will investigate right away and discuss options with you.
Our labels will display the variety that you’ve ordered, if the Lot ID is different from what you've ordered please contact us before using.
If the foil bags have been split open or damaged on arrival, please contact us right away. We know you may need these hops so we will prioritize a replacement order.
Hops can be order on our website for shipment throughout New Zealand and the United States.
For orders to be shipped to Australia, UK, Europe, Canada, Japan, and elsewhere, please contact us directly and we will process the order for you.
Once hops have been ordered and shipped they cannot be returned. If there is a problem with your order or the hops you have received please contact us so we can find a solution.
General
If you are looking for a particular variety and it's not showing in the webstore, please contact us about availability.
- Nelson Sauvin
- Motueka
- Rakau
- NZ Cascade
- Pacifica
- Southern Cross
- Waimea
- Kohia Nelson
- Peacharine
- Riwaka
- Experimental Hops
Product or Stock
We use a hop industry foil that is tough and durable. Each bag is nitrogen flushed to retain freshness for a longer shelf life. There are 4 x 5kg bags in each 20kg box.
Our 20 kg boxes are Chilltainers, which are made from specialised corrugated cardboard laminated with an impermeable reflective metallised polyester.
We have cold storage locations where are hops are stored in New Zealand, Australia, North America (California), Europe (France) and the UK.
The best by date can be found on the box label or on the foil bag.
To preserve the flavour and aroma of the hops they should be stored at a cool temperature and kept away from direct sunlight and heat.
Account
Your password can be reset by following the instructions at the login area.
- Click on the profile icon
- Click on login
- Click on 'I've lost my password', this will send you an email link to change.
If you have changed emails or have a new staff member who will be making purchases, please contact [email protected] and we will update our records with your new email.
If you have a contract with us you can view your remaining inventory in your profile area.
- Log into your account and select Contract Hops. This will show you the amount remaining on contract for each Lot. Please note that a quantity of 1, refers to one 20kg box.
Your hop inventory is based on what you have contracted with us. If your allocations do not look correct or you would like to discuss the status of your contracts please contact us.
Privacy
The terms and conditions can be found on the footer of each page.
The terms and conditions can be found on the footer of each page.
You information will never be shared and we will never disclose any of your information unless you ask us too.
New Zealand
North America (West Coast - CA)
Europe
Australia
Great Britain